Customer Support

Send an email to eshacksupport@extravagantbuyz.com. Include your order number or Stripe session reference and a brief description of what you need. We review messages in the order received and reply as soon as we can.

We do not offer phone support yet. Email lets us keep a written record of your order details and return authorization.

You have 30 days from delivery to request a return for unused items in original condition with all packaging and accessories included.

• Contact eshacksupport@extravagantbuyz.com first to receive a Return Authorization and return address.
• Refunds are processed to your original Stripe payment method after we inspect the returned item, usually within 3 to 5 business days.
• Return shipping is the buyer’s responsibility unless the item arrived defective or incorrect. Send photos with your request so we can review the issue and explain the available resolution.

Shipping estimates appear on product listings when available and may also appear during checkout. They are product-specific and depend on supplier details, warehouse information, carrier service, and destination. Estimates can change and are not guarantees.

The storefront does not promise automatic fulfillment or tracking emails. For questions after payment, contact eshacksupport@extravagantbuyz.com with the Stripe session reference shown after checkout.

If an item arrives damaged, defective, or different from what you ordered, email eshacksupport@extravagantbuyz.com within 7 days of delivery with photos of the item, packaging, and shipping label.

For business and legal inquiries, contact esextravagantz@extravagantbuyz.com.