Privacy Policy

We collect information you provide directly and information generated through your use of our store:

• Contact and order details: name, email address, shipping address, phone number if provided, order items, order notes.
• Payment information: processed securely by Stripe. We do not store full card numbers, expiration dates, or CVV codes on our servers. Stripe handles this data under its own privacy policy.
• Communications: emails you send to esextravagantz@extravagantbuyz.com or eshacksupport@extravagantbuyz.com, including order inquiries and return requests.
• Technical data: IP address, device type, and general usage analytics to keep the site reliable and secure.

We use your information only for legitimate business purposes:

• To process purchases, answer order questions, and handle refunds when applicable.
• To provide customer support and resolve order issues.
• To improve our catalog, store performance, and fraud detection.
• To comply with legal obligations, tax reporting, and Texas consumer protection requirements.

We do not use your personal information for automated decision-making that has legal or similarly significant effects.

We never sell or rent your personal information. We share it only with trusted partners as needed to run the store:

• Stripe: for payment processing. Stripe handles payment information under its own security and privacy practices.
• Shipping carriers: name, address, and phone may be shared with carriers to deliver packages and handle carrier claims.
• Legal compliance: when required by law, subpoena, or to protect the rights and safety of Es Extravagantz and customers.

Eshack™ uses only essential session cookies required for core functionality, such as keeping items in your cart, securing checkout, and remembering your privacy choices. We do not use advertising cookies, cross-site tracking pixels, or third-party behavioral advertising.

You can control cookies through your browser settings. Blocking essential cookies may prevent checkout from working.

We retain order and customer support records as long as necessary for business operations, warranty purposes, and legal obligations, including Texas tax recordkeeping requirements. After that period, information is securely deleted or anonymized.

You can request to access, correct, or delete personal information we hold about you.

• Email esextravagantz@extravagantbuyz.com with your request and the email used for your order.
• We will respond within 30 days and may need to verify your identity before proceeding.
• Requests related to payments processed by Stripe may also be subject to Stripe’s data controls.

Es Extravagantz is registered in Texas. We protect personal information under applicable Texas law, including the Texas Identity Theft Enforcement and Protection Act. Texas residents may exercise additional rights to access and correct covered personal information and to be notified of qualifying data breaches as required by Texas Business and Commerce Code § 521.

For privacy questions, contact our legal and privacy team at esextravagantz@extravagantbuyz.com. For order support, use eshacksupport@extravagantbuyz.com.